Support
Email support@aiwhoo.com. Include your iOS version and what you were doing when the problem happened. We usually reply within two business days.
Common questions
Where is my data? On your iPhone, in an encrypted database. We have no copy. Your device backup may include it. See the Privacy Policy for the one feature, receipt import, that sends anything off the device.
Does the free plan do everything? The free plan keeps a full ledger for one property. Plus adds more properties, receipt import by AI, and the encrypted backup file.
An import read the wrong amount, date, or property. Edit the fields before saving; the import is a suggestion, not a verdict. Entries the app is unsure about wait in Inbox until you confirm them.
Rent for a past month is still listed as expected. The Income tab lists every month a recurring rent has not been confirmed or skipped. Tap Confirm to record it, or swipe to skip a month that was not paid.
How do I move to a new phone? On Plus, Settings → Back up now, save the file somewhere you can reach from the new phone, then Settings → Restore from backup there. Keep the passphrase; we cannot recover it.
How do I restore Plus on a new phone? Settings → Restore purchases, signed in with the same Apple ID.
How do I get a refund? Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
How do I delete everything? Delete the app. All records, receipts, and keys are removed from the device.